- What do I need to do to sign
up for internet service?
- Can I have more than 1 email address and how
much does it cost?
- Is your internet service unlimited?
- Is the dial up number long distance?
- Can I sign up over the phone?
- Can I have the Daily Journal internet set
up on more than one computer?
- Can I use callwave with your internet service
or any other type of internet answering service?
- Can I pay for both the paper and internet
at the same time?
- If I subscribe to the Sunday only am I still
eligible for the journal subscriber rate?
- Can I get a refund if I am not happy with
the service?
- Does the journal filter any websites?
- Can the journal do anything about junk mail
or spam?
- Does your ISP offer tech support?
- Do I need anti-virus with your service?
- Can I check my email if I am away from home?
- Can I change my username or password?
- Do I need to type in my password every time?
- Do you have to have 2 phone lines to get
your internet service?
- What
do I need to do to sign up for internet service?
Since you are at our website you can sign up by clicking
here or you can come into any one of our locations
and fill out an application. Top of
Page
- Can
I have more than 1 email address and how much does
it cost?
Yes, It will cost an extra $2.50 per account per month.Top
of Page
- Is
your internet service unlimited?
Yes Top of Page
- Is
the dial up number long distance?
Our dial up number is (815) 933 - 0944 so you will
need to check with your phone company if you are not sure if that would be
long distance for you or not. Top of Page
- Can
I sign up over the phone?
No, you will need to either sign-up and print the manual set up instructions
from our website or you will need to pick up an application and installation
insructions at one of our offices. Top
of Page
- Can
I have the Daily Journal internet set up on more than
one computer?
Yes, but you will not be able to have them connected to the internet at the
same time. If you use them one at a time to connect you should be fine. Top
of Page
- Can I use
callwave with your internet service or any other type of
internet answering service?
Yes, callwave does work with our service and any other answering service should
work also. If not please give us a call at (815) 937 - 3332 Top
of Page
- Can I pay for both
the paper and internet at the same time?
No, our billing programs are not the same so you will have to send two separate
payments, one for the paper and one for the internet. You can set up your account
to bill from a credit card each month if you do not want to receive a bill.
You can also pay your bill at any one of our locations by cash, credit card
or check. If you pay for 6 months in advance you will receive a 3% discount
and if you pay by the year you will receive a 5% discount. Top of Page
- If I subscribe to
the Sunday only am I still eligible for the journal subscriber
rate?
Yes, you are eligible for the 9.95 subscriber rate. Top
of Page
- Can I get a refund
if I am not happy with the service?
Yes, you can but ONLY if you cancel before the
15th. We bill at the first of the month every month so if you are not happy
with the service please call and let us know so we can do all we can to resolve
the issue for you. Our office hours are Monday - Friday
8:30 - 5:00 and the number for tech support is (815) 937 - 3332. Top
of Page
- Does the journal
filter any websites?
No, we do not filter any of the content available on the internet. We offer
unlimited internet access and that is what you get. Top of Page
- Can the journal
do anything about junk mail or spam?
We use the GPL filter spamassassin. This is a text matching system that marks
suspected SPAM and you can setup rules in your email program to put spam in
its own folder. However, we still suggest that you not give out your email
address to online forms unless it is absolutely necessary. If junk email gets
overwhelming we can easily change your email address, just give us a call at
(815) 937 - 3332 and let us know what new email username you would like to
use. Top
of Page
- Does your ISP
offer tech support?
Yes, during office hours we offer tech support. The office hours are Monday
- Friday 8:30 am - 5:00 pm, you can give us a call at (815) 937 - 3332.
We do not charge for tech support. Top
of Page
- Do I need anti-virus
with your service?
No, but we highly recommend any type of anti-virus be on your computer if you
are planning to go online. There are viruses everywhere and can be easily picked
up, downloaded and passed on to others! Top of Page
- Can I check
my email if I am away from home?
Yes, but you will have to dial in using a local ISP. Once you are
connected you will need to open your email program and change the
incoming mail server to mail.daily-journal.com and leave the outgoing
mail server set up to your local ISP. If you have any questions about
this please call (815) 937 - 3332 and
we'll help you out! We do plan to offer web based e-mail in the near future.
Please check back to find out the status of webmail.
or
You can go to daily-journal.com and click on the webmail link at the top
of the page. You will need to provide your username and password to login. Top
of Page
- Can I change my
username or password?
Yes, just give us a call at (815) 937 - 3332 and we will get them changed for
you. You will have to change them on your computer so please ask if you do
not know how to do this. Top of Page
- Do I need to type
in my password every time?
No, there should be a little box below where your password is entered and it
should say 'Save Password'. After you have typed in your correct password in
lowercase letters put a check mark in the box and it will save for next time. Top of Page
- Do
you have to have 2 phone lines to get your internet service?
No, 1 phone line is enough, but while you are online you will not be able to
use the phone unless you have it set to disconnect when a phone call comes
in otherwise it will give the caller a busy signal. Top of Page
If
you have a question that was not answered here please don't
hesitate to call ~ (815) 937 - 3332
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