Welcome to the Website Subscription FAQ:
Here you will find information regarding our subscription policies for
daily-journal.com as well as troubleshooting tips
for setting up and using a login name and password for our website.
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What sections of the website are available to subscribers
only?
The sections that are available to subscribers only include News,
Sports, Obituaries, Business,
Town & Country, Accent, Showtime, Outdoors
and the Archives. These sections reqire a valid subscription
(to either our online or print edition) to view them.
All other sections of the website including the Polls,
Cookbook, and Classified section will be open to everyone.
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How do I sign up for an online account?
You have a couple of options:
- If you are already a subscriber, you can
click here
to register for an online account that will allow you to view newspaper
articles and photographs online. You must provide a valid e-mail address
that you have access to and your subscriber number.
-
If you are not a subscriber, you may
click here
to view our subscription options. We offer both online and
print edition subscriptions, depending on where you currently reside.
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What type of web browser do I need to view this website?
Pretty much any web browser should work, but it must support SSL, cookies and
minimal javascript. Most modern browsers such as AOL, Internet Explorer, Netscape,
Mozilla, Opera, etc. should support these features.
If you are unsure as to whether your browser supports
these features or has these features enabled, please contact your ISP or
our information services department at (815) 937-3332 or via e-mail
at
webaccounts@daily-journal.com.
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Do I use the same password for my dial-up or wireless account?
NO. Passwords used for your dial-up or wireless internet account with
The Daily Journal are completely independent of the login
name and password you must use to access the articles and photographs from
the online edition of The Daily Journal.
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Do I have to subscribe to the print edition of the paper to
view the online edition?
Not necessarily, however, if you live within our distribution area
[see
map],
you must subscribe to the print edition. If you live outside of our distribution
area, you can purchase a subscription to the online edition. To view subscription
options for the online edition only,
click here and select option 2 or 3.
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Every time I try to log in and view an article
I am taken to an error page or back to the user menu page. What
am I doing wrong?
There is a chance that some of the cookies we use are not synched for our
new login system on your computer. Please
click here
to synchronize these
cookies. You should then be taken to the login page. If you are still having
problems after this, please contact us at (815) 937-3332
or via e-mail at
webaccounts@daily-journal.com.
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Are login names and passwords case-sensitive?
YES. Your login name and password are both case-sensitive. This means
that if you set up your account with the login name James, you
must enter a capital J and lower-case ames. If
you type your login name or password in all lower-case or upper-case
letters, and it was not originally set up that way, you will not
be able to log in.
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I signed up but every time I try to log in,
I am taken to an 'invalid user' page. What am I doing wrong?
Have you checked your e-mail account for a confirmation e-mail from
us? You will not be allowed to log in until you have received this
e-mail and clicked on the link to set your initial password.
The Daily Journal requires this as a security
measure for changing information such as a password. If
you do not believe you received a confirmation e-mail after registering,
please contact us at (815) 937-3332
or via e-mail at
webaccounts@daily-journal.com.
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